IMPORTANT!!
THE RETURN FORM ON
THE FOLLOWING PAGE MUST BE PRINTED, COMPLETELY FILLED OUT, SIGNED
& ACCOMPANY ANY RETURNS OR EXCHANGES, AND MUST BE SENT ONLY
TO THE ADDRESS LISTED ON THE FORM!
CLICK HERE TO DOWNLOAD / PRINT
THE RETURN/EXCHANGE FORM
RETURN
INSTRUCTIONS:
1. ITEMS RETURNED MUST BE UNWORN,
NEW CONDITION, AND TAGS IN TACT.
2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS
SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. RETURN FORM MUST BE FILLED OUT &
ACCOMPANY YOUR RETURNED ITEMS!
IMPORTANT!!:
IF YOU DO NOT FOLLOW THE RETURN
PROCEDURE DESCRIBED ABOVE, YOU WILL NOT
BE ELIGIBLE FOR ANY REFUNDS OR EXCHANGES THAT MAY OTHERWISE BE
DUE YOU.
INSTEAD YOU WILL EITHER
RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS
APPLICABLE RESTOCKING FEES),
OR IF THE ITEMS ARE USED OR WORN, THE PACKAGE
MAY BE RETURNED TO YOU AT YOUR COST
RETURN INFORMATION:
WE WANT YOU LOVE EVERYTHING YOU BUY FROM US!
BUT IF YOU DON'T, IF IT EVER FALLS SHORT OF FABULOUS, DOESN'T
FIT, YOU DON'T LIKE THE WAY IT FITS, THE COLOR, STYLE, OR EVEN IF
YOU JUST CHANGED YOUR MIND ABOUT IT FOR WHATEVER REASON, YOU CAN
SEND IT BACK FOR AN EXCHANGE, LIFETIME STORE CREDIT, OR REFUND (CERTAIN
EXCEPTIONS APPLY, AS NOTED BELOW).
NOTE: ALL RETURNS ARE
SUBJECT TO A RESTOCKING FEE, AND USUALLY TAKE 3-4 WEEKS TO
PROCESS.
WHAT CAN BE RETURNED TO US?
:
ANY
NEW UNWORN ITEM THAT WAS PURCHASED DIRECTLY FROM US, REGARDLESS
OF HOW LONG AGO!
WHAT IS ELIGIBLE FOR A REFUND**:
IN ORDER TO BE ELIGIBLE
FOR A REFUND, THE FOLLOWING MUST BE MET;
1. UNWORN/ORIGINAL
CONDITION: THE ITEM HAS NOT BEEN
WORN, WASHED, ALTERED OR OR DAMAGED IN ANY WAY.
2. HANG
TAGS: ORGINAL TAGS ARE STILL
ATTACHED.
3. 30 DAYS OR
LESS: ITEM MUST BE RETURNED TO US WITHIN 30
DAYS OF THE DATE WE SHIPPED THE ITEM TO YOU. (SHIP DATE, NOT
ORDER DATE)
4. STANDARD
ITEMS ONLY: CANNOT BE: SALE/CLEARANCE,
SPECIAL ORDER, RUSH, CREDIT/GIFT CERTIFICATE PURCHASES, HALLOWEEN
COSTUMES, OR ITEMS PURCHASED ELSEWHERE.
** See below for explaination of
items that are not eligible for a refund! **
WHAT IS NOT ELIGIBLE FOR A REFUND,
BUT
CAN STILL BE RETURNED FOR A STORE
CREDIT *:
ITEMS ARE NOT ELIGIBLE TO
BE REFUNDED, BUT CAN STILL GET A LIFETIME STORE CREDIT, IF ANY OF
THE FOLLOWING APPLY:
1. TOO
LONG: IF IT HAS BEEN OVER 30 DAYS
SINCE THE DATE WE SHIPPED THE ITEM TO YOU.
2. SALE/CLEARANCE:
YOU PURCHASED THE ITEM ON SALE OR CLEARANCE, OR A CLEARANCE/SALE
CODE WAS USED.
3. SPECIAL
ORDER: EXTRA LONG/TALL, EXTRA
SHORT/PETITE, OR ANY OTHER SPECIAL ALTERATION MADE TO THE
STANDARD PATTERN.
4. RUSH
PROCESSING: IF YOU PAID "RUSH
FEES" TO HAVE YOUR ORDER PROCESSED & MADE QUICKER, IT
WOULD BE CONSIDERED A SPECIAL ORDER.
(SHIPPING OR DELIVERY FEES:
CHARGES SUCH AS NEXT DAY AIR, EXPRESS MAIL, ETC ARE NOT
CONSIDERED RUSH FEES, SO DO NOT FALL INTO THE SPECIAL ORDER
CATEGORY. "RUSH" FEES
ARE DIFFERENT!)
5. CREDIT/GIFT
CERTIFICATE: ORDERS PLACED USING A
CREDIT CODE (SUCH AS, A PREVIOUS STORE CREDIT, GIFT CERTIFICATE,
ETC) YOU WILL GET CREDIT BACK TO THE SAME CODE YOU USED AT THE
TIME OF YOUR PURCHASE.
6. PURCHASED
ELSEWHERE: SANCTUARIE BRAND CLOTHING THAT
WAS PURCHASED ELSEWHERE CAN EITHER BE
EXCHANGED, OR CAN BE ISSUED A STORE CREDIT FOR THE LESSER OF
EITHER:
a. OUR LAST CURRENT PRICE ON THE ITEM, OR
b. THE PRICE IT WAS PURCHASED AT (MUST SHOW PROOF
OF PURCHASE).
7. HALLOWEEN
COSTUMES:
a. POSTMARKED BEFORE OCTOBER 21ST: CAN BE RETURNED
FOR A STORE CREDIT LESS A 10% RESTOCKING FEE.
b. POSTMARKED AFTER OCTOBER 20TH: CAN BE RETURNED
FOR A STORE CREDIT LESS A 15% RESTOCKING FEE.
c. CAN BE EXCHANGED FOR LIKE/KIND ITEM WITH NO
RESTOCKING FEES.
8. ITEMS MUST STILL BE UNWORN,
UNALTERED & NOT DAMAGED IN ANY WAY.
RESTOCKING FEES:
REFUNDS:
REFUNDS ARE SUBJECT TO 10% RESTOCKING FEE.
SPECIAL ORDERS:
STORE CREDITS ISSUED ON SPECIAL ORDERS ARE SUBJECT TO A 10%
RESTOCKING FEE.
SALE/CLEARANCE: STORE
CREDITS ISSUED ON SALE & CLEARANCE PURCHASES ARE SUBJECT TO A
5% RESTOCKING FEE.
EXCHANGES: EXCHANGES
MADE AT TIME OF RETURN WILL HAVE RESTOCKING FEES &
RE-SHIPPING CHARGES WAIVED!
(EXCHANGES WITHIN THE USA HAVE
NO RE-SHIPPING FEES ON EXCHANGES, HOWEVER THERE IS A $10 FLAT FEE
FOR EXCHANGE RE-SHIPPING OUTSIDE THE USA)
SORRY,
SHIPPING AND HANDLING CHARGES & RUSH FEES ARE NOT REFUNDABLE.
SHIPPING ON EXCHANGES:
AT SANCTUARIE, OUR USA CUSTOMERS CAN EXCHANGE OUR MERCHANDISE FOR
ANOTHER ITEM FREE OF ADDITIONAL SHIPPING CHARGES OR RESTOCKING
FEES, AS LONG AS EXCHANGE IS MADE AT THE TIME OF RETURN.
INTERNATIONAL CUSTOMERS WILL BE CHARGED A FLAT $10 RE-SHIPPING
FEE (FOR STANDARD MAIL).
NOTE: RETURNS &
EXCHANGES USUALLY TAKE 3-4 WEEKS TO PROCESS! IF YOU
ARE IN A RUSH, YOU MUST CALL AHEAD
BEFORE YOU SEND IT & LET US KNOW YOUR DATE NEEDED BY!
STORE
CREDITS HAVE NO TIME LIMIT, AND CAN BE USED ANY TIME IN THE
FUTURE!
RETURN
INSTRUCTIONS:
1. ITEMS RETURNED MUST BE UNWORN,
NEW CONDITION, AND TAGS IN TACT.
2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS
SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. RETURN FORM MUST BE FILLED OUT &
ACCOMPANY YOUR RETURNED ITEMS!
IMPORTANT!!:
IF YOU DO NOT FOLLOW THE RETURN
PROCEDURE DESCRIBED ABOVE, YOU WILL NOT
BE ELIGIBLE FOR ANY REFUNDS OR EXCHANGES THAT MAY OTHERWISE BE
DUE YOU.
INSTEAD YOU WILL EITHER
RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS
APPLICABLE RESTOCKING FEES),
OR IF THE ITEMS ARE USED OR WORN, THE PACKAGE
MAY BE RETURNED TO YOU AT YOUR COST
CLICK
HERE FOR RETURN/EXCHANGE FORM
** Questions? Call us toll-free
at 888-889-5400 (customer service hours: 9am-6pm pacific time,
Monday through Friday)
IMPORTANT!!!
THIS FORM MUST BE PRINTED,
COMPLETED, SIGNED & ACCOMPANY ANY RETURNS OR EXCHANGES - CLICK
HERE FOR RETURN/EXCHANGE FORM
