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| Return Policy 2023 RETURN INFORMATION:
RETURN
INSTRUCTIONS:
ITEM TO BE RETURNED MUST BE SENT TO
THE ADDRESS AS SHOWN ON THE RETURN FORM, UNLESS
OTHERWISE INSTRUCTED.
RETURN FORM
MUST BE FILLED OUT & ACCOMPANY ANY RETURNED ITEMS!
IMPORTANT!!:
RETURNS NOT ACCOMPANIED BY THE RETURN FORM ON THE
FOLLOWING PAGE, WILL NOT BE ELIGIBLE FOR ANY REFUNDS
THAT MAY OTHERWISE BE DUE YOU, INSTEAD YOU WILL RECEIVE A
STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS APPLICABLE
RESTOCKING FEES).
IF
ITEMS ARE RETURNED TO US IN LESS THAN NEW, UNWORN CONDITION, THE
PACKAGE MAY BE RETURNED TO YOU AT YOUR COST
We at
Sanctuarie want you to love everything we send you! But if you
don't, if it ever falls short of fabulous, if it doesn't fit, the
color doesn't become you, or you just changed your mind for
whatever reason, you have a forever window to send it back! We
understand that sometimes it can be difficult to shop online, without
being able to see, feel, or try things on. And we also understand that people get busy, so unlike other stores, we have no time limit in which you can send things back!
Just follow the instructions, and in accordance with our return policy below, you can either exchange it, get a store credit or a refund.*
*(CERTAIN
EXCEPTIONS APPLY, AS NOTED BELOW).
NOTE: CERTAIN RETURNS ARE SUBJECT
TO A 10% RESTOCKING FEE, AND CAN TAKE UP TO 3-4 WEEKS TO PROCESS.
(see "restocking fees" below)
WHAT CAN BE RETURNED TO US?
:
ANY
NEW UNWORN ITEM THAT WAS PURCHASED FROM US, REGARDLESS
OF HOW LONG AGO!
ELIGIBLE FOR REFUND**:
IN ORDER TO BE
ELIGIBLE FOR A REFUND, THE FOLLOWING MUST BE MET; |
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UNWORN/ORIGINAL
CONDITION:
THE ITEM HAS NOT BEEN
WORN, WASHED, ALTERED OR OR DAMAGED IN ANY WAY.
HANG TAGS:
ORGINAL TAGS ARE
STILL ATTACHED.
30 DAYS OR
LESS: ITEM
MUST BE RETURNED TO US WITHIN 30 DAYS OF THE DATE
WE SHIPPED THE ITEM TO YOU. (SHIP DATE, NOT ORDER
DATE)
STANDARD ITEMS
ONLY: CANNOT
BE: SALE/CLEARANCE, SPECIAL ORDER, RUSH,
CREDIT/GIFT CERTIFICATE PURCHASES, COSTUMES, OR
ITEMS PURCHASED ELSEWHERE.
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ELIGIBLE FOR STORE
CREDIT ONLY:
NOT ELIGIBLE TO BE
REFUNDED, BUT CAN STILL GET A STORE CREDIT (NO TIME
LIMIT), IF ANY OF THE FOLLOWING APPLY: |
TOO LONG:
IF IT HAS
BEEN OVER 30 DAYS SINCE THE DATE WE SHIPPED THE
ITEM TO YOU.
SALE/CLEARANCE:
YOU
PURCHASED THE ITEM ON SALE OR CLEARANCE, OR A
CLEARANCE/SALE CODE WAS USED.
SPECIAL
ORDER:
EXTRA
LONG/TALL, EXTRA SHORT/PETITE, OR ANY OTHER
SPECIAL ALTERATION MADE TO THE STANDARD PATTERN.
RUSH
PROCESSING: IF
YOU PAID EXTRA RUSH FEES TO HAVE YOUR ITEM
PROCESSED FASTER (RUSH FEES HAVE NOTHING TO DO
WITH THE SHIPPING METHOD ON YOUR ORDER).
CREDIT/GIFT
CERTIFICATE: ORDERS
PLACED USING A CREDIT CODE (SUCH AS, A PREVIOUS
STORE CREDIT, GIFT CERTIFICATE, ETC) YOU WILL GET
CREDIT BACK TO THE SAME CODE YOU USED AT THE TIME
OF YOUR PURCHASE.
PURCHASED
ELSEWHERE:
SANCTUARIE BRAND
CLOTHING THAT WAS PURCHASED ELSEWHERE CAN BE
RETURNED DIRECTLY TO US, AND WILL BE ISSUED A
STORE CREDIT FOR OUR
LAST CURRENT PRICE ON THE ITEM.
HALLOWEEN
COSTUMES:
ALL HALLOWEEN
COSTUMES, KITS & ACCESSORIES AS FOLLOWS;
LIKE/KIND
EXCHANGE: COSTUMES CAN
BE EXCHANGED AT ANY TIME, FOR A DIFFERENT SIZE OR
COLOR, WITH NO FEES.
STORE CREDIT: COSTUMES
CAN INSTEAD BE RETURNED FOR A STORE CREDIT AS
FOLLOWS;
POSTMARKED BEFORE OCT 21ST: CAN BE
RETURNED FOR A STORE CREDIT LESS A 10% RESTOCKING
FEE.
POSTMARKED AFTER OCT 20TH: CAN BE
RETURNED FOR A STORE CREDIT LESS A 20% RESTOCKING
FEE.
ALL
RETURNED ITEMS MUST STILL BE UNWORN, UNALTERED
& NOT DAMAGED IN ANY WAY.
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RESTOCKING FEES:
REFUNDS: REFUNDS
ARE SUBJECT TO 10% RESTOCKING FEE.
SPECIAL ORDERS: STORE
CREDITS ISSUED ON SPECIAL ORDERS ARE SUBJECT TO A 10% RESTOCKING
FEE.
SALE/CLEARANCE: STORE
CREDITS ISSUED ON SALE & CLEARANCE PURCHASES ARE SUBJECT TO A
5% RESTOCKING FEE.
EXCHANGES:
EXCHANGES MADE AT TIME OF
RETURN WILL HAVE RESTOCKING FEES & RE-SHIPPING CHARGES
WAIVED!**
**(EXCHANGES WITHIN THE USA HAVE NO
RE-SHIPPING FEES ON EXCHANGES, HOWEVER THERE IS A $10 FLAT FEE
FOR EXCHANGE RE-SHIPPING OUTSIDE THE USA)
SORRY,
SHIPPING AND HANDLING CHARGES & RUSH FEES ARE NOT REFUNDABLE.
SHIPPING
ON EXCHANGES: EXCHANGE
SHIPPING IS FREE WITHIN THE USA!:
OUR USA CUSTOMERS CAN EXCHANGE RETURNED ITEMS FOR ANYTHING OTHER
ITEMS, FREE OF ADDITIONAL SHIPPING CHARGES OR RESTOCKING FEES, AS
LONG AS THE EXCHANGE IS MADE AT THE TIME OF RETURN. CANADIAN
CUSTOMERS WILL BE CHARGED A FLAT $15 RE-SHIPPING FEE & ALL
OTHER INTERNATIONAL CUSTOMERS WILL BE CHARGED A FLAT $25
RE-SHIPPING FEE (FOR STANDARD MAIL).
NOTE:
RETURNS & EXCHANGES CAN TAKE UP TO 3-4 WEEKS TO PROCESS! IF
YOU ARE IN A RUSH, YOU MUST CALL BEFORE
YOU SEND IT & LET US KNOW YOUR DATE NEEDED BY!
STORE
CREDITS HAVE NO TIME LIMIT, AND CAN BE USED ANY TIME IN THE
FUTURE!
RETURN
INSTRUCTIONS:
1. ITEMS RETURNED MUST BE UNWORN,
NEW CONDITION, AND TAGS IN TACT.
2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS
SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. RETURN FORM MUST BE FILLED OUT &
ACCOMPANY YOUR RETURNED ITEMS!
IMPORTANT!!:
IF YOU DO NOT FOLLOW THE RETURN
PROCEDURE DESCRIBED ABOVE, YOU WILL NOT
BE ELIGIBLE FOR ANY REFUNDS OR EXCHANGES THAT MAY OTHERWISE BE
DUE YOU.
INSTEAD YOU WILL EITHER
RECEIVE A STORE CREDIT CODE FOR THE AMOUNT OF YOUR RETURN (LESS
APPLICABLE RESTOCKING FEES),
OR IF THE ITEMS ARE USED OR WORN, THE PACKAGE
MAY BE RETURNED TO YOU AT YOUR COST
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*** Don't forget, always check measurements under each item! ** Exact measurements are listed on each page **
** Regarding Colors: Dyelots change, and colors vary depending on your computer monitors resolution. **
** Feel free to call in for current fabric samples! **
If
you prefer, you can phone in your order;
TOLL
FREE: (888) 889-5400 (10am-6pm PACIFIC STANDARD TIME M-F)
Are you having trouble using our website or placing an order online?
Please let us know!!
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